Caroline Troein works at the International Telecommunications Union on projects related to cybersecurity, artificial intelligence, and digital capacity. She has led work on the Global Cybersecurity Index, and worked on the development and analysis of UN AI Activities compilation for AI for Good. At the Fletcher School Digital Planet initiative, she co-created the Smart Societies framework for looking at digital societies, and worked on the Digital Evolution Index, African Leapfrog Index, Digital Trust Index, and Global Cost of Cash. She focused on strategic technologies in the global commons, applying systems analytics and security studies to cyber, space, and maritime questions. She has also worked as a Congressional staffer in the US Congress, where her policy portfolio included technology, space, and cyber issues. She has assisted in high level diplomatic conferences on cyber issues, and is engaged with the cyber and space policy communities.